Returning or Exchanging Products

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Overview

How we implement our exchanges and refund policies

Exchanges

You can exchange items within 30 days of purchase provided it is unused and in re-sellable condition. Items must be returned in the same product packaging with all labels and any swing tags still attached. Please let us know that you are returning an item so that we can make arrangements and reserve replacement stock to avoid unnecessary delays.

Returns

You can return items to us within 30 days of purchase, provided they are unused and in resellable condition, for a full refund. Please return items in the same product packaging with all labels and any swing tags attached.

Returning Items

Items can be returned to:

Alpha Zero
2 Eco Vale
London
SE23 3DL
United Kingdom

Items must be appropriately packaged (ideally use the same protective packaging you received the items in, or similar. Please ensure that the item is appropriately insured as we can only refund items that are returned to us in resellable condition. Refunds will be processed within five working days of receipt of the item. The timeframe for the return of your funds is set by payment processor and your card provider.

Exceptions

Customised and bespoke items can not be exchanged or refunded as they are made to order. This does not affect your statutory rights.

 

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